UK delivery

We deliver to UK Mainland, Isle of Wight, Northern Ireland, Isle of Man and Scottish Islands.

All orders are delivered via Royal Mail tracked service. Free Standard Delivery is applied automatically at checkout on all qualifying UK orders of £60.00 or more. No code needed.

Dispatch times

We aim to dispatch all in-stock orders within 24 hours of receiving your order. Orders placed before 2:00pm Monday–Friday will be dispatched the same day. Orders placed after 2:00pm, or over the weekend, will be dispatched the next working day.

Orders are processed and dispatched Monday to Friday, excluding bank holidays. Your order is handled by our fulfilment partner, which means it is in professional hands from the moment it leaves us.

Once dispatched, you will receive a confirmation email with your tracking information. Please allow up to 24 hours for your tracking link to activate.

Delivery timeframes are estimates provided by Royal Mail and begin from the date of dispatch, not the date of ordering. During exceptionally busy periods, including sale events and the lead-up to Christmas, dispatch may take up to 3 working days. We will always let you know if there is a significant delay.

International delivery

We ship worldwide, wherever we're able to. International delivery charges and estimated timeframes are calculated at checkout based on your destination and the weight of your order.

The one exception is a small number of countries and regions where UK trade sanctions mean we're not able to accept or send orders. If this ever affects you, we'll let you know straightaway and refund you in full rather than leave an order in limbo. Full detail on this is in our Conditions of Sale.

Please note that customs duties, import taxes and any local charges are not included in our prices and are your responsibility to pay. We strongly recommend checking your country's import regulations before ordering. We have no control over customs clearance times, which may affect your estimated delivery date.

Our returns policy

We hope you love every treasure. But if something is not quite right, you have 30 days from the date of receiving your order to change your mind and send it back, plenty of time to be sure it's right for you.

If you bought something in a sale, you still have 14 days to change your mind, exactly what the law guarantees everyone. We just don't extend the extra goodwill time to sale prices.

Personalised or made-to-order items and gift cards can't be returned for a change of mind. This doesn't affect anything faulty, damaged or incorrect, see below for that.

How to make a return

Step 1: Contact us first. Email us at [email protected] with your name, order number and the reason for your return. Please do this before sending anything back.

Step 2: Receive your Royal Mail returns link. Once we have confirmed your return, we will send you a Royal Mail returns link by email. Simply click the link, enter your details and choose whether to print a label at home or use a QR code at your nearest Post Office or Royal Mail drop-off point. No printer needed.

Step 3: Pack and send. Pack your item securely in its original packaging, sealed with the gold sticker, tag and barcode attached. Attach your label or show your QR code and hand it over. Keep your proof of postage, we recommend this for your own records.

Step 4: We receive and inspect. Once your return reaches our fulfilment centre, we will inspect it and confirm receipt by email. Please allow up to 10 working days for your return to be received and processed.

Step 5: Your refund. Once your return has been received and inspected, your refund will be processed within 7 working days to your original payment method. Please allow a further 3–5 working days for the funds to appear in your account, depending on your bank.

Return postage costs

For change-of-mind returns, the cost of return postage is your responsibility. We will send you a Royal Mail returns link, there is nothing to pay upfront. Simply click the link, enter your details and schedule a collection. The cost of return postage will be deducted from your refund.

For faulty, damaged or incorrect items, we cover the full cost of return postage. We will send you a Royal Mail returns link and the postage cost will not be deducted from your refund.

International returns

We accept returns from international customers. However, the cost of returning items to us is your responsibility, we are unable to provide a prepaid returns label for international orders. Please use a tracked service and retain your proof of postage, as returned items remain your responsibility until they reach us.

One tip that can save you money: when filling out any customs paperwork for your return parcel, mark it as a returned item rather than a new sale, usually there's an option like "return of goods" instead of "sale of goods." This helps make sure you're not charged import duty a second time on your own goods coming back to us.

For faulty, damaged or incorrect items received internationally, please contact us at [email protected] and we will find the best solution for you on a case-by-case basis.

Faulty, damaged or incorrect items

We take great care in the quality of everything we send out. But if your item arrives faulty, damaged in transit, or is not what you ordered, we want to put it right immediately.

Please contact us at [email protected] as soon as possible, and within 14 days of receiving your order, with your order number, a clear description of the issue, and photographs showing the fault or damage. Please do not attempt to repair, alter or return the item before hearing from us.

Refunds

Sale items follow the same table above, they're simply covered by the 14-day statutory window rather than the 30-day change-of-mind period, and the same packaging requirements apply.

Once your return is received and inspected, your refund will be processed within 7 working days. You will receive a confirmation email when this has been done. After that, please allow a further 3–5 working days for the funds to appear in your account, this varies by bank and is outside our control. We will never issue a refund until we have received and inspected the returned item.

Klarna refunds

If you paid using Klarna, we will notify Klarna directly once your refund has been processed. Your payment plan will be adjusted accordingly, any instalments not yet paid will be cancelled or reduced, and any amounts already paid will be refunded to your original payment method. You do not need to contact Klarna separately.

For questions about your Klarna account during the returns process, you can also contact Klarna directly at www.klarna.com/uk/customer-service.

Gift card purchases

If your order was paid for in full or in part using a Little India Treasures gift card, the refund for the gift card portion will be issued as a new gift card. Any portion paid by card or digital wallet will be refunded to that original payment method.

Need help?

If you have any questions about delivery, returns or refunds that are not answered here, please get in touch.