You can cancel your order yourself, online, within 15 minutes of placing it. After that, if your order hasn't been dispatched yet, please contact our customer service team by email at [email protected] or by phone on +44 (0) 739 790 1320 and we'll do what we can. This also applies if you need to change your delivery address. We can't guarantee a cancellation or change once your order has been picked and packed. If your order has already been dispatched, you can still return it within 14 days of receiving it.

No, you can check out as a guest. Creating an account does make future orders quicker though, as your delivery details are saved, and you can track your orders and manage returns more easily.

You will receive an order acknowledgement email as soon as you place your order. A second email will be sent when your order is dispatched, including your tracking information.

Yes. Our checkout is powered by Shopify Payments, which uses SSL encryption and is PCI DSS Level 1 compliant, the highest standard of payment security. We never store your card details.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Shop Pay, and Klarna (Buy Now Pay Later). Gift cards can also be redeemed at checkout.

Yes, we offer Klarna's Pay Later and Pay in 3 options. Klarna is subject to its own eligibility checks and terms. Please note that Klarna cannot be used to purchase gift cards.

Yes, all prices displayed on the Site are inclusive of UK VAT at the prevailing rate for UK deliveries. For orders delivered outside the UK, VAT is not charged provided the order qualifies as an export, though you may be responsible for import duties or taxes in your own country.

We don't currently offer gift wrapping or gift messages. Each piece already arrives thoughtfully packaged, and our Vintage Kantha Throws come with a complementary tote as standard.

We offer two UK delivery options.
Standard Delivery is free on all orders of £60.00 or more, and £5.95 on orders under £60. Express Delivery is £7.95 regardless of order value. International delivery charges are calculated at checkout based on your destination and the weight of your order.

Orders placed before 3:00pm, Monday to Saturday, are normally dispatched the same day. Orders placed after 3:00pm, or on a Sunday or bank holiday, are normally dispatched the next working day. Once dispatched, Standard Delivery arrives within 3–5 working days and Express Delivery within 1–2 working days. All timeframes exclude weekends and bank holidays. Express Delivery is available to most mainland UK addresses. Address restrictions may apply, so please check at checkout to confirm availability.

Yes. Once your order has been dispatched, you will receive a confirmation email with your tracking information. Please allow up to 24 hours for the tracking link to activate. If your tracking has not updated after that time, please contact us at [email protected] with your order number.

Yes, we ship worldwide, wherever we're able to. The one exception is a small number of countries and regions where UK trade sanctions mean we're not able to accept or send orders, if this ever affects you, we'll let you know and refund you in full. Delivery charges for international orders are calculated at checkout. Customs duties, import taxes, and local charges may apply on arrival, these aren't included in our prices and are your responsibility to pay.

Possibly, yes. Customs duties and import taxes vary by country and are charged by local authorities when your parcel arrives. We have no control over these charges and cannot predict their amount. We strongly recommend checking your country's import regulations before ordering.

Please allow up to 24 hours after dispatch for tracking to activate. If your tracking hasn't updated after that time, please contact us at [email protected] with your order number and we will look into it.

You have 14 days from receiving your order to change your mind and send it back, provided items are unused, unworn, and returned in their original packaging with the hang tag and barcode attached. For UK returns, return postage costs £5.95, deducted from your refund, so there is nothing to pay upfront. For faulty, damaged or incorrect items, we cover the cost. Please contact us first before sending anything back.

Please email us at [email protected] with your name, order number and the reason for your return, and include photos if the item is faulty or damaged. We'll reply within 2 working days. Once we've confirmed your return, we'll email you a link to our returns portal where you can generate your label straight away. You can print it at home, show a QR code at your nearest Post Office or drop-off point, or arrange a Royal Mail collection. There's nothing to pay when you generate your label. Please don't send anything back before we've confirmed your return. If you're outside the UK, please email us first and we'll confirm the best way to send your return back to us. International return postage is paid by the customer.

We're sorry to hear this. Please contact us at [email protected] as soon as possible with your order number and photographs of the damage. Please do not attempt to repair the item yourself. We will arrange a replacement or full refund and cover the cost of return. Once we've confirmed your return, we'll email you a link to our returns portal to generate your label.

Once we receive and inspect your return, we'll process your refund within 7 working days to your original payment method. Please allow a further 3–5 working days for the funds to reach your account. If you paid by Klarna, we'll notify them and your payment plan will be adjusted accordingly.

No. Gift cards are non-refundable once purchased.

No. Personalised or made-to-order items cannot be returned unless they are faulty.

We don't currently offer direct exchanges. The easiest way to get a different size, colour, or piece is to return your original item for a refund and place a new order.

Yes, sale items follow exactly the same 14-day returns policy as everything else.

No. Products marked as final clearance cannot be returned or cancelled. This will be clearly stated on the product page before you buy, so you'll always know before you order.

Yes. Every piece in our collection is handcrafted by skilled artisans in India. We design all of our products and work directly with the makers. Because each item is made by hand, there will always be subtle natural variations in colour, texture, pattern, and finish between pieces. This is not a flaw, it's what makes every piece unique.

All of our products are made in India, handcrafted by artisan communities we work with directly. We visit our suppliers in person and are committed to fair, transparent relationships with the people who make what we sell.

Yes, this is perfectly normal for two reasons. First, screen calibration varies between devices, so colours may display differently on your screen. Second, because our products are handcrafted, there will always be slight variations between pieces. We consider this part of their beauty and character, not a defect.

Care instructions vary by product and material, and we include care guidance in each product description. As a general rule, handcrafted pieces benefit from gentle cleaning and protection from prolonged direct sunlight and excess moisture. Wash Bags with a PVC lining should be wiped clean rather than submerged. If you have a specific question about a product, please contact us and we will be happy to advise.

We aim to keep our collections available, but some pieces are limited. Sign up to our newsletter to be the first to hear about restocks and new arrivals. You can also contact us at [email protected] to ask about a specific item.

Yes. Little India Treasures digital gift cards are available to purchase on the Site. They are delivered by email to the address you provide at checkout.

Gift cards are valid for 12 months from the date of purchase. Any unused balance after this date will be forfeited.

No. Gift cards cannot be purchased using Klarna or any other Buy Now Pay Later method.

No. Gift cards have no cash value and cannot be exchanged for cash or credit. If you return an item purchased with a gift card, the refund will be issued as a new gift card.

Yes. You can use a gift card as full or part payment for any order.

No. Guest checkout is available. But creating a free account lets you track orders, view your order history, and manage returns more easily.

There's no password to remember. Enter your email address on the login page, and we'll send you a one-time code by email. Enter that code and you're straight into your account. This works the same way whether you're a retail or a trade customer.

Check your spam or junk folder first, this is the most common reason. If it still hasn't arrived after a few minutes, request a new code, or contact us at [email protected] and we'll help you get logged in.

We're always happy to hear from you. Email us at [email protected] or call +44 (0) 739 790 1320, Monday–Friday, 09:00–17:00 GMT. You can also write to us at Treasure & Trove Ltd, 82A James Carter Road, Mildenhall, Bury St Edmunds, Suffolk, IP28 7DE.

Please contact us directly in the first instance at [email protected]. We'll acknowledge your complaint within 2 working days and aim to give you a full response within 5 working days after that.
Full details of how we handle complaints are on our Complaints Policy page.

Yes. We welcome trade and wholesale enquiries. You can apply for a trade account or log in to an existing one using the links in the footer. If you have any questions before applying, please get in touch at [email protected].

Yes, follow us on Instagram, Facebook, TikTok, Pinterest, and Twitter for product inspiration, behind-the-scenes stories from our artisan partners, and new collection previews.